By Jack J Phillips PhD, Patricia Pulliam Phillips

ISBN-10: 1576753999

ISBN-13: 9781576753996

From IT to HR, from boardroom to buy ground, elevated responsibility for attaining high-value effects for brand spanking new projects is the norm in each association. The Phillips', the world's top specialists on ROI technique, distill their years of expertise and learn into confirmed instruments for making a choice on the worth of any venture prior to, in the course of, and after implementation. They current a entire approach for measuring the hard-to-measure, and putting financial worth at the hard-to-value. They even exhibit tips to degree and position worth on ''intangible'' features like management, creativity, client loyalty, worker engagement, and extra. constructed in an easy-to-read structure and fortified with case experiences, checklists, information, and instruments, this paintings clarifies and resolves the secret surrounding the allocation of financial worth. It offers swap brokers every thing they should provid e particular reviews of the capability and genuine monetary ben efits of any undertaking or program.

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For this, their public image suffers. The ROI methodology is one way to help build the respect a function or profession needs. The ROI methodology can make a difference in any function—not just those under fire. Many human resources (HR) executives have used ROI to show their projects’ and programs’ value, perhaps changing the perception of a project from one based on activity to one that credibly adds value. This methodology shows a connection to the bottom line and shows the value delivered to stakeholders.

Quality is a very important hard data category. If quality is a major priority for the organization, processes are likely in place to measure and monitor quality. The rising prominence of quality improvement processes (such as Total Quality Management, Continuous Quality Improvement, and Six Sigma) has contributed to the tremendous recent successes in pinpointing the proper quality measures—and assigning monetary values to them. Cost is another important hard data category. Many projects and programs are designed to lower, control, or eliminate the cost of a specific process or activity.

Analysis sounds confusing. Determining a problem’s causes may seem complex and puzzling. However, analyses can be simple and straightforward and achieve excellent results. The challenge is to select the level of analysis that will yield the best solution with minimal effort and the simplest techniques. In the face of these misconceptions, the difficulty of promoting additional analysis is apparent. But this step is critical and should not be omitted, or else the process will be flawed from the outset.

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Show Me the Money: How to Determine ROI in People, Projects, and Programs by Jack J Phillips PhD, Patricia Pulliam Phillips


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