By James A. Fitzsimmons

ISBN-10: 0071244409

ISBN-13: 9780071244404

This can be the main finished and time-honored advent to provider operations out there. it's written via one of many most sensible gurus at the topic.

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Additional resources for Service Management: Operations, Strategy, Information Technology - 5th International Edition

Sample text

War at the edge of the battleield where the killing takes place is ultimately a selless endeavor. he culture of wealth, which emphasizes selishness, is diametrically opposed to the culture of soldiers, which requires sellessness. Success in modern America’s competitive, capitalist society is ultimately a selish endeavor. Self-interest is the bedrock of capitalism. Many argue that greed is good for the economy, and hence, good for America. But, without individuals willing to act sellessly, nations cannot provide for their defense.

Herefore, when a man joins the army he is already physically tough and used to a life of hardship and poverty. Conscription in the Chinese People’s Volunteers is for an indeinite period. . Since the majority of Chinese soldiers are illiterate, at times they are inclined to be very stupid and generally lack initiative, except in such things as ield crat and improvisations, when their animal instincts are of use. . Because of his hard upbringing, the Chinese soldier appears to be immune to the discomforts and privation of war, and he does not expect the normal amenities of life.

At this early stage in allied defense planning there is one fact [for] which there is universal agreement. It is that the combined land forces of the Allies, including the United States, are far from suicient. In air and sea power the Allies are relatively well of. On the ground they are deinitely inferior. . he dominant military forces in Europe today are the armies of the Communist nations. . As a nation, we are the greatest single force for peace in the world today. Our greatest danger will lie in any inclination to forget or dodge the responsibilities which are ours.

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Service Management: Operations, Strategy, Information Technology - 5th International Edition by James A. Fitzsimmons


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