By Bus Desk, Career Press

ISBN-10: 0585226873

ISBN-13: 9780585226873

ISBN-10: 1564141071

ISBN-13: 9781564141071

Strong phone abilities bargains the sensible counsel you want to convert troublesome exchanges into potent, efficient transactions. This consultant will train you ways to get your telephone calls off to a great commence, deal with proceedings with grace, monitor callers tactfully and make a strong impact on every body you consult.

Show description

Read or Download Powerful Telephone Skills: A Quick and Handy Guide for Any Manager or Business Owner (Business Desk Reference) PDF

Similar guides books

Download PDF by Marjorie Eberts, Rachel Kelsey, Margaret Gisler: Careers for cybersurfers and other online types

The one occupation sequence designed expressly to show passions into paychecks! The Careers for You sequence conjures up profession explorers to examine the task marketplace throughout the distinctive lens in their personal pursuits. every one e-book unearths dozens of the way to pursue a keenness and make a living­­--including many little-known yet pleasant careers that would shock readers.

New PDF release: Salon Management: The Official Guide to NVQ/SVQ Level 4

This ebook is a ''must-have'' for a person contemplating salon administration or constructing in company and covers every thing that the company supervisor might want to recognize for a few years to come back. choked with priceless principles, company info and ready-to-run platforms, this ebook stands out as the element of reference for all salon employees

Download e-book for kindle: School librarian's career planner by Hilda K. Weisburg

Tuition librarianship is a profession requiring the facility to increase relationships, construct management talents, and be a lifelong learner. Weisburg courses readers from discovering definitely the right first task to having a profitable retirement.
Getting your first activity within the box --
Acing the interview --
Selecting the suitable task --
Mastering the training curve --
Growing your profession --
Polishing your abilities --
Moving outwards --
Taking cost --
Moving on.

Additional info for Powerful Telephone Skills: A Quick and Handy Guide for Any Manager or Business Owner (Business Desk Reference)

Example text

5. Answer the Phone Promptly. Avoid letting the telephone ring more than three or four times. Answering promptly conveys a strong message that you and your business are more efficient. 6. Minimize "Hold" Time. One of the most frustrating things for any caller is to be put on hold for an extended period of time. If you can't find the person the caller is trying to reach or if that person is on Page 4 another line, check back with the caller every minute or so to find out if he or she wants to continue holding or leave a message.

When they start to succeed at something, they have to find a way to fail. Deliberately making critical mistakes or failing to even try (not making a call, for example) may be symptoms of this fear. Solution: Surround yourself with positives about yourself. It's a reprogramming process that can take a long time, and professional help may be necessary. Remember, you have a right to be successful and are probably better than you think. Start reprogramming yourself. Fear of the Unknown: This is a fear present in almost every person at least to some degree.

If the customer doesn't mind being transferred, proceed. There are two things you need to do here. First, say you are transferring the call, but in case it gets disconnected, give the customer the number he or she needs to reach and the person's name, if applicable. Second, stay on the line until the desired employee answers. Introduce your customer, briefly explain the problem and disconnect from the conversation. 14. Hang Up Gently. Last, but not least, make sure you hang up gently. Regardless of how well you've done on the call, if the last thing your customer hears is a receiver slammed down on the cradle, then the conversation has ended on a negative note.

Download PDF sample

Powerful Telephone Skills: A Quick and Handy Guide for Any Manager or Business Owner (Business Desk Reference) by Bus Desk, Career Press

by Daniel

Rated 4.04 of 5 – based on 42 votes