By David Hoyle, John Thompson

ISBN-10: 0080509436

ISBN-13: 9780080509433

It truly is critical that an auditor successfully publications a firm via a means of assembly ISO 9000 compliance requisites. although, actual price might be extra to the method if the auditor establishes a application that still makes a speciality of performance relative to the pursuits being met for registration. This e-book introduces an intensive new process that teaches the auditor how you can upload worth, carry company advantages and develop into a accomplice with the organization's administration group.
This e-book bargains a confirmed powerful wondering procedure, established round key company procedures and associated with the necessities of the traditional. it is going to advisor the auditor via a approach that considerably contributes to reaching the organization's aim of not just compliance yet extra importantly, a stronger strategy procedure that has inherent long-term advantages.
With the 2000 replace of ISO 9000, auditing has replaced significantly. With earlier types, the strategy focused on compliance to express and person specifications, independently of the way the method particularly contributed to reaching the organization's ambitions. Auditors are actually required to set up that the platforms they're auditing were in response to those rules, one among that's the method process.
From 5 basic questions, a sequence of questions is derived for numerous enterprise strategies that may exhibit the facts had to show compliance with ISO 9001:2000. whilst, the power of the corporations approaches to accomplish their pursuits is validated. caliber administration ideas are defined to teach how they are often used to set up that the organization's administration procedure is soundly dependent. the present auditing techniques are evaluated to teach the elemental weaknesses relative to how audits are deliberate, performed and suggested.
Radical new strategy that makes a speciality of functionality relative to objectivesAllows auditors to target the true purposeProvides an efficient wondering strategy

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Additional info for ISO 9000: 2000 Auditing Using the Process Approach

Sample text

Achieving results without consideration of the interested parties is taking a selfish approach to management, an autocratic, an unethical or immoral approach. None of us lives in a vacuum. We all depend on one another. If we 39 Chapter 5 Questions at the enterprise level—What are you trying to do? are to survive in our society, we must take into consideration how what we do affects others. This means we need to have shared values that condition our behavior and in the context of ISO 9000 and quality policy, this is what the quality policy should represent.

They share common goals and objectives. ISO 9001 expresses this principle through the requirement for quality objectives to be established at relevant functions and levels within the organization. It also means that leaders constantly re-examine the direction in which they are leading the organization and make adjustments 23 Chapter 3 Quality management principles that keep the organization focused on its purpose. The auditor should therefore be looking for evidence that people know what their objectives are, what measures are employed to indicate achievement and what targets are used to measure performance.

Process approach The Process approach principle is explained as follows: A desired result is achieved more effectively when activities and related resources are managed as a process. This principle clearly explains that processes achieve results and behind every result is a process. Processes combine activities, physical, financial and human resources (including behaviors) to achieve results. All results (good or bad) are produced from processes but in many cases, the process is not managed and the outcome is the result of chance and not design.

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ISO 9000: 2000 Auditing Using the Process Approach by David Hoyle, John Thompson


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