By Micah Solomon

ISBN-10: 0814417914

ISBN-13: 9780814417911

Today's shoppers are a troublesome bunch to crack. Time-strapped, screen-addicted, value-savvy, and socially engaged, their expectancies are more durable than ever for a enterprise to take care of with. they're empowered like by no means earlier than and count on companies to recognize that feel of empowermentùlashing out at those who donÆt. Take center: out of date customer support, absolutely retooled for today's blistering velocity and digitally attached truth, is what you want to construct the sort dependable client base so one can continue to exist and thrive. And High-Tech, High-Touch customer support spells out surefire suggestions for fulfillment in a transparent, unique, and sensible approach. Discover:
Six significant shopper tendencies and what they suggest on your business
Eight unbreakable principles for social media patron service
How to successfully deal with on-line complainers and saboteurs on Yelp, Twitter, journey consultant, and different boards for consumer generated content
The emerging energy of self-serviceùand find out how to layout it properly
How to construct a firm tradition that breeds stellar customer support High-Tech, High-Touch customer support finds inside of secrets and techniques of wildly profitable customer support projects, from web startups to venerable manufacturers, and exhibits how businesses of each stripe can flip informal clients into fervent supporters who will unfold the observe all over on-line and rancid.

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6 Example of motion compensated prediction from a reference picture version. To avoid error propagating prediction mismatches between encoder and decoder, also the encoder must use decoded instead of original reference pictures. Hence, for this purpose an encoder must include a decoder as well. A further method to reduce the temporal redundancy between pictures is the use of two reference pictures for the so-called bi-directional prediction, whereby one reference picture is from the past and the other one from the future.

3). 3 is called the DC (zero frequency) coefficient, all others are called AC coefficients. The DC coefficient represents the average value of the samples in the block; the AC coefficients with increasing vertical and horizontal index values represent higher vertical and horizontal spatial frequencies. The DCT is useful for compression because of its strong ‘energy compaction’ property: most of the signal information tends to be concentrated in a few low-frequency components of the DCT. A video signal can therefore more efficiently be described in the frequency domain than in the time domain.

Macroblocks are adjacent to each other and do not overlap. 2). A video signal can be described equally well by means of samples in the time domain and by its spectrum in the frequency domain. Like any other Fourier-related transform, a DCT converts a time domain description into a frequency domain description. Input to the DCT are samples of the video signal and at its output, the associated frequency components are available. 2 Subdividing a picture into slices with macroblocks and 8  8 blocks from the frequency components.

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High-Tech, High-Touch Customer Service: Inspire Timeless Loyalty in the Demanding New World of Social Commerce by Micah Solomon


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