By Theodor Borangiu, Virginia Ecaterina Oltean, Monica Drǎgoicea (auth.), Mehdi Snene, Michel Leonard (eds.)

ISBN-10: 3319048090

ISBN-13: 9783319048093

ISBN-10: 3319048104

ISBN-13: 9783319048109

Service technological know-how constitutes an interdisciplinary method of systematic innovation in provider platforms, integrating managerial, social, felony and engineering facets to deal with the theoretical and sensible demanding situations of the provider and its economy.

This publication includes the refereed lawsuits of the fifth overseas convention on Exploring carrier technology (IESS), held in Geneva, Switzerland, in February 2014. the 10 complete papers approved for IESS have been chosen from 31 submissions and offered rules and effects concerning innovation, carrier administration, carrier engineering and repair discovery.

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Extra info for Exploring Services Science: 5th International Conference, IESS 2014, Geneva, Switzerland, February 5-7, 2014. Proceedings

Sample text

Hence, co-production is related to the direct contribution of labor by the customer [30, 37], such as in self-service operations. Besides, co-production emanates a producer-oriented view of customer involvement [35]. In S-D logic, value cocreation and co-production are related in a nested scheme, with the latter being defined as a way of value co-creation, in which “the customer participates directly in the firm’s production process somehow” [47]; in addition, co-creation refers mostly to the usage/consumption stage, while co-production refers to the production process.

Fragidis, D. Konstantas, and D. Paschaloudis Co-production is the execution of some tasks by the customer, who substitutes, complements or enhances the service provider in the service production and delivery processes. It usually occurs with the provider offering a platform for collaboration and the customer participating and contributing -either voluntarily or necessarily- in order to achieve personal objectives, support the provider in the execution of his tasks or improve the characteristics of the service.

The key advantages of mobile services (and their differentiation factors from other e-services and physical services) are often summarized in: ubiquity, localization, personalization, contextualization [17, 29]. In mobile services value is also created as ‘value in use’, such as with electronic services. Moreover, the use –and consequently value– is manifested in a specific situation in a contextual and idiosyncratic way, that is adapting to environmental conditions and personal traits and preferences.

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Exploring Services Science: 5th International Conference, IESS 2014, Geneva, Switzerland, February 5-7, 2014. Proceedings by Theodor Borangiu, Virginia Ecaterina Oltean, Monica Drǎgoicea (auth.), Mehdi Snene, Michel Leonard (eds.)


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