By J. Robert Parkinson

ISBN-10: 007174164X

ISBN-13: 9780071741644

ISBN-10: 0071745564

ISBN-13: 9780071745567

This entire but inviting-to-read advisor has been thoroughly up to date to hide present day most important administration topics--from corporation tradition to new technologies.

About the Book
Becoming a winning Manager has the entire instruments and methods for creating a gentle transition into the function of supervisor. Drawing on either educational examine and real-world adventure, the authors train readers how you can practice what they name "The Discovery Method." via sensible routines and thought-provoking questions, readers find out how to deal with others as effectively as they've got controlled themselves. Updates contain such well timed subject matters because the evolving roles of managers, dealing with up, and different alterations as a result of know-how, new generational impacts, and adjustments in total company tradition and expectations.

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Additional resources for Becoming a Successful Manager, Second Edition

Sample text

The environmental challenges include: • Capturing the value and mix of four generations of workers Managing the gift of a multigenerational workforce • Harnessing the value of technological innovation and access to real-time information Managing the gift of technology as a means, not an end • Aligning the efforts and purpose of virtual communities and global resources Managing the gift of multicultural and remote contributions When managed correctly, today’s combination of the generational mix, technological advances, and cultural diversity can provide you sustainability, flexibility, and departmental strength.

That’s the way it is Clarifying What You and Your Employees Have in Common 49 with all perceived entitlements: it’s no big deal to receive what you believe you have coming to you. 2. Now, write the answer to this question: What, specifically, do I desire from my manager? This list will be different from your list of expectations, because desires, when fulfilled, are like unexpected bonuses or other pleasant surprises. We call them “It sure would be nice if ” items. Some examples of desires are recognition for achievements that exceed your manager’s expectations, challenges that recognize your skills, requests for your opinion, and any creative ways of being valued.

3. Who is getting this information? 4. What does he or she need to accurately understand it? The only way to answer these questions is to think about your staff members before you structure your message and select your delivery medium. 34 KNOWING THE TERRITORY The greater the distance between you and your staff, the greater the probability for error. When you are face-to-face you have immediate and varied feedback. All the physical cues are present in real time: eye contact, gestures, posture, volume, pacing, and so on.

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Becoming a Successful Manager, Second Edition by J. Robert Parkinson


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